Terms and Conditions

Conditions of Use
Welcome to our online store! STEP UP and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

PRIVACY
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

ELECTRONIC COMMUNICATIONS
When you visit STEP UP or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of STEP UP or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of STEP UP, with copyright authorship for this collection by STEP UP, and protected by international copyright laws.

TRADE MARKS
STEP UPs trademarks and trade dress may not be used in connection with any product or service that is not STEP UPs, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits STEP UP. All other trademarks not owned by STEP UP or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by STEP UP or its subsidiaries.

LICENSE AND SITE ACCESS
STEP UP grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of STEP UP. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of STEP UP. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of STEP UP and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing STEP UPs name or trademarks without the express written consent of STEP UP. Any unauthorized use terminates the permission or license granted by STEP UP. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of STEP UP so long as the link does not portray STEP UP, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any STEP UP logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. STEP UP and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. STEP UP reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant STEP UP and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant STEP UP and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify STEP UP or its associates for all claims resulting from content you supply. STEP UP has the right but not the obligation to monitor and edit or remove any activity or content. STEP UP takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS
All items purchased from STEP UP are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS
STEP UP and its associates attempt to be as accurate as possible. However, STEP UP does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by STEP UP itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY STEP UP ON AN “AS IS” AND “AS AVAILABLE” BASIS. STEP UP MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, STEP UP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. STEP UP DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM STEP UP ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. STEP UP WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW
By visiting STEP UP, you agree that the laws of the state of DEFINE_STATE, DEFINE_COUNTRY, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and STEP UP or its associates.

DISPUTES
Any dispute relating in any way to your visit to STEP UP or to products you purchase through STEP UP shall be submitted to confidential arbitration in DEFINE_STATE, DEFINE_COUNTRY, except that, to the extent you have in any manner violated or threatened to violate STEP UPs intellectual property rights, STEP UP may seek injunctive or other appropriate relief in any state or federal court in the state of DEFINE_STATE, DEFINE_COUNTRY, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to STEP UP. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

“Step Up Academy” maintains the stepup.ae Website (“Site”).

“United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.

‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’

‘’We will not trade with or provide any services to OFAC and sanctioned countries’’

‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’

‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’

QUESTIONS:
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link in the side menu. Or you can email us at: info@stepup.ae

DELIVERY/SHIPPING POLICY
All products purchased can be collected from the preferred location selected at the time of placing the order. Please allow between 7-10 days for your order to arrive. If you do not receive your products within 10 days, please email us at info@stepup.ae to review the status of your order.

CANCELLATION RETURN AND REFUND POLICY

    • The order cannot be cancelled, once the payment has been made.
    • We do not offer refunds or store credit. The products can be exchanged at our MotorCity location (113 Apex Atrium, Motor City) within 7 days of receiving the products subject to the following:
      1. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
      2. We require a receipt or proof of purchase
      3. We only replace items if they are defective, damaged or need another size. If you need to exchange it for the same item, send us an email at info@stepup.ae or contact us at 044534360
    • If you request to exchange the item through your child’s teacher, please allow another 7-10 days for the replacement. If the next size is not in stock, then we will only be able to replace it when the next shipment arrives. We will not offer a refund for this.
    •  Please do not send your purchase back to the manufacturer. To exchange your product, you should return it to 113 Apex Atrium, Motor City. We do not pick it up
    • Our Exchange policy expires after 7 days of receiving your products. The items cannot be exchanged after 7 days of receiving your order.

***No Refund and No Cancellation of Orders!